Call us toll free:
Joan: 0086 15066660108
Emma: 0086 15318852900
Emma: 0086 15318852900
Jinan Finework CNC Machinery Co.,Ltd
Fiber Laser Marking Machine can be used in marking of metallic and non-metallic materials, and can mark the time, date, text, serial , company logos, icons, symbols, barcodes and any letter you want on your product. Whats's more,we also supply mopa type fiber laser to mark colors on stainless steel and titanium, mark black on anodized aluminum, stainless steel and some kinds of plastic.
1.Pre-Sales Service:
* Inquiry and consulting support.
* Sample testing support.
* View our Factory.
2.After-Sales Service:
*Within 7 days since your local customs clearance: if the machine's any parts has any problems,we will change it free.
*Exceed 7 days since your local customs clearance but within warranty period if the machine parts have any problems, we can change the old machine parts to new ones free, but you should pay all the shipping cost.
*Exceed three year warranty period if the machine parts have any problems, we can offer new machine parts with cost price and you also should pay all the shipping cost.
*We offer 24 hours technical support by call, email.
*Our technician can give you remote guide online(Skype / MSN/What's app/viber/Tel/Etc) if you have any question.
*Machine has been adjusted before delivery, operation disk is included in the delivery. If there is any other questions, pls
kindly tell me.
*We have manual instruction and CD (Guiding Videos) for software Installation, operation and machine's using and maintenance.
3. We supply free technical training for all customers all over the world until the workers from buyer can operate the machine normally and individually. Mainly training are as follow:
*Training for Control software operation
*Training for normatively turning on/off operation of the machine
*Instruction of technical parameters, as well as their setting ranges
*Basic daily cleaning and maintenance for the machine
*Solutions for common hardware problems
*Training for other questions and technical suggestions during daily production
4.Training can be processed in the following ways:
*Workers of customers can come to our factory to get the most professional hand-by-hand training.
*We can send engineers to customers' country and do training for workers in customers' target factory. However, tickets and dail consumption like food and accommodation should be afforded by customers.
*Remote training through Internet tools like Team-viewer, Skype and other instant communication softwares.
